NOC Xymon BigBrother
TTVN WAN Support and Help Desk
First check the WAN graphs to see if the problem was detected.
Make sure you provide Ping and Traceroute reports, "SHOW" status of local equipment, description of problem and time the problem occurred when reporting a problem involving outages, 'slowness', degraded service etc.
Subscribe to the TTVN WAN Listserve to receive notices via email. Send SUBSCRIBE TTVN-WAN to listserv @listserv.tamu.edu